If you’ve followed this blog for a while (and if you don’t, you should — my mother likes when I’m validated by followers), you know that I often warn people against following the Tyranny of the Urgent in allocating their time. Best practice practice is to let clear priorities and goals be your north star, […]
Many years ago, I found myself in the position of running about a dozen units fulfilling similar roles. Most of them did well, but two of them were struggling and needed restructuring. So we sat down and made the hard decisions that involved reducing staff and reorienting the local organization. The changes we made weren’t […]
It’s easy to predict the themes of most columns this time of year — start setting your goals for 2026, take a look back at how you accomplished your goals in 2025, etc. There’s nothing wrong with these topics, and they’re classics for a reason; strong, visionary leaders are supposed to check their vision and […]
In business, so often it’s about knowing which levels to pull, when. You’re probably familiar with the allegory of a shipping magnate whose freighter is loaded with cargo ready for transport, but something is stuck and the shaft on the propeller won’t turn. The shipping magnate’s crew looks the ship over and everything looks normal. […]
You’re probably at least passingly familiar with the hit Blink 182 song, All the Small Things. It’s catchy, has a good beat, and I think we’ve all heard it countless times in the 26 years since its release. This song about the importance of small gestures recently came to my mind during a coaching session. […]
I grew up on the South Side of Chicago in a very Irish, very Catholic neighborhood. The Serenity Prayer showed up in just about every household. Whether it was a plaque on the wall or carved into a soap dish, it was a cultural mainstay of that community. You’ve probably heard this prayer in reference […]
Lately, a lot of my time has gone toward a new training venture. In this process, I’m documenting skills that I’ve used throughout my career to help new business owners get in front of the very hard learning curve. I’m a “hands-on” manager and prone to jump in, which is often the very wrong answer. […]
Right now, do you pivot or stay the course? Hunker down or rise up? The landscape seems to change not by the hour, but by the minute. As the current presidential administration continues to sow chaos throughout the global economy, it’s nearly impossible for business leaders to stabilize their footing for long enough to make […]
Friction is just about everywhere you look. But if you’re the person in charge, it’s your job to minimize it as much as possible. Every transaction, customer engagement, product delivery, etc., is going to have some level of friction. That’s true for anyone who doesn’t operate 100% by themselves. While you can never completely remove […]
